Products are warranted for defects in materials and workmanship, including repairs and services within 5(1+4) years from the date of installation.

1^st Year Free On-site Labour, Transport and Parts, 2^nd  to 5^th year will be ONLY parts. Labour & transport charges applicable

1. The warranty provided by MAXON Singapore applies to the manufacturer’s defects for Products used and purchased within Singapore.
2. Warranty is applicable for Products distributed through MAXON Singapore or dealers who are authorised for the sale of MAXON Digital locks in Singapore
3. Warranty and repair services can only be provided by MAXON Singapore technician(s) or dealers authorised by MAXON Singapore.
4. The warranty starts from the installation date of the digital lock.
5. Warranty will not be effective if the equipment is being operated incorrectly as recommended by  MAXON Singapore.
6. Under this Warranty,  MAXON Singapore is responsible for repairing or replacing defective products. This warranty coverage will not, under any circumstances, extend to any loss (including financial loss) or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limited to losses incurred due to any delay in rendering service and loss of use while awaiting for replacement parts to arrive. For all  MAXON accessories, including remote, module, RFID tags or RFID stickers, customers are required to bring the accessories to  MAXON Singapore office for troubleshooting and replacement.
7. MAXON Singapore reserves the right to impose additional costs or to refuse to take part in the warranty when the product is installed in inaccessible or endangered positions by technicians or employees of  MAXON Singapore or  MAXON Singapore authorized dealer.
8. MAXON Singapore decision is based on the results of the determination of all causes related to the complaint of defects, damage or damage to the product.
9. MAXON Singapore authorized dealers and employees may not modify or extend the terms of this warranty in any manner whatsoever.
10. The purchase or sale will not make a claim under this warranty for personal injury, property damage or consequential damage.
11. Failure to comply with the provisions of Points 5, 6, and 8,  MAXON Singapore reserves the right to refuse warranty claims

On a case-by-case basis, services will be charged even during the warranty period. The Warranty DOES NOT APPLY to the below cases and not limited to:

• Any damage not caused by manufacturing faults.
• Any damage caused by improper transportation, installation, and maintenance.
• Any signs of abuse or misuse of the Product like relentlessly cleaning, scratching overloading etc.
• Any misplacement of parts of the Product like the loss of emergency backup keys for digital locks.
• Products and their components have not been installed as per the security maintenance and operational instructions given by the manufacturer, recommended by  MAXON Singapore technicians or dealers authorized by  MAXON Singapore
• The equipment has been repaired, altered, or dismantled by any other person who is not of  MAXON Singapore technicians or employees of a dealer authorized by  MAXON Singapore.
• Defects caused by voltage changes abnormally, energy supply is not stable, and battery leakage.
• Defects caused by fire and explosions, a bolt of lightning, turbulence power, negligence, accidents, and other natural disasters or wrong deviation due to the installation and use is inconsistent with the recommendations.
• Defects caused by insects such as lizards, mice, cockroaches, etc.
• Defects caused by a chemical reaction, products being dregs (lime), detergents,  the temperature being too high, too much dust, and environments with corrosive elements such as cement factories, farms, etc.
• Components that require replacement during normal use due to wear and tear by the natural characteristic of the product including accessories.
• Payment not made in full for the product or its accessories